What we do
Improving sales and customer service performance around the world.
We have over 30 years experience of rolling out sales and customer service performance improvement programmes in a variety of languages across the world. That’s all been possible due to out 200 trainers who are highly experienced at delivering customised programmes to achieve a lasting, measurable impact.
- Significant sales revenue uplift - we have seen increases of 50%-200%
- An average order value growth of 36%
- 47% increase in customer retention
- Improvement in Net Promoter Score by 11%
- A 39% reduction in employee attrition
Customised programmes for sales and customer services teams
All our programmes will be tailored to your needs as we always take the time to get to know you, your business and your long-term goals. Only then we will develop a programme that is designed to improve the performance of your sales and customer services teams and deliver a measurable return on investment. What’s more, we also give you the opportunity to choose from over 200 of our expert trainers, who will deliver the programme that we work with you to develop. As well as trainers, you will have an experienced Account Manager who will be your single point of contact, dedicated to meeting your needs.
Tried and tested solutions
Our approach is designed to change behaviour to achieve a long-term, positive impact on your business. And we know it works. How? Because key performance indicators are monitored before, during and after the programme, giving you and the executive management team objective measures of success.
Delivered in the language of your choice
Frequently, our more international customers require programmes to be rolled out in a variety of countries and languages. Whether it’s Spanish or Mandarin, Hungarian or French, we can help.
Digital Learning - On.Board
As well as coaching teams to drive performance, we continuously strive for success and ways to improve our services. That’s why we’ve always had an active interest in the way learning and technologies have influenced the industries we work in and how learning has evolved. As a result, we’ve developed a digital learning platform that provides a solution to meet the needs of sales and customer service teams. This performance solution tool transforms workplace learning into a performance improvement ‘lifestyle’.
Our clients
Over the years, we’ve been privileged to work with some exciting, large and growing businesses across a range of sectors — IT and telecommunications, financial services, retail and automotive, to name just a few. It is this broad experience that helps us provide you with effective solutions which deliver results that count.
Why not take a look at some our case studies to see how we’ve helped other businesses improve their sales and customer services?
