A guide to meeting Care Certificate standards: equality and diversity

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Well over 150 countries have long engrained it in their constitutions. Companies in the UK today are increasingly judged and ranked according to it. In the homecare industry it is a vital part of care training.

In Part 3 of our Care Certificate Series we’re focusing on equality and diversity, one of the 15 care standards your carers have to meet.  

What do your carers need to know?

There are 3 key aspects to meeting the equality and diversity standard, listed below in brief to refresh your memory.

Your carers must show that they:

1) Understand the importance of equality and inclusion

This requires:

2) Work in an inclusive way

This requires:

3) Can access information, advice and support about diversity, equality and inclusion

This requires:

When it comes to rolling off definitions, citing legislation and listing examples of discrimination and practices to combat it, rote learning may seem like an effective approach. But Care Certificate assessors expect to see a deeper level of understanding. Why? Because this is not just a tick box exercise to satisfy political correctness.

Why the equality and diversity standard matters

Carers who don’t fully take on board the importance of equality and diversity will not provide service users with the respect and dignity they deserve. This may not be down to deliberate discrimination, but unintentional biases or a mistaken understanding of what is acceptable behaviour.

This ultimately means your agency will see rising numbers of complaints, putting a strain on your resources and damaging your reputation. Word of mouth is a powerful thing and once words gets out of even a single incident of discrimination on the part of one of your carers, it can be hard to come back from it. Securing new contracts and hiring the best quality staff will all become that much harder.

How can On.Board help?

On.Board allows you to introduce your carers to the theory behind equality and diversity through text, images, videos and embedded e-learning modules. But carers need to fully understand these principles and how they apply to their everyday work. That’s where On.Board excels by:

1) Reinforcing knowledge

Explanations of what equality and discrimination mean (as well as how the former can be promoted and the latter avoided) can be found in legislation, such as the Equality Act 2010, as well as in resources provided by many organisations, such as Skills for Care.

Through On.Board you can inform and direct your carers to these resources and then go one step further by testing their newly acquired knowledge through customized quizzes that reinforce key points.

2) Facilitating feedback

Tackling discrimination and promoting equality and inclusion is a daily practice in homecare. Observations and workplace shadowing can better highlight the subtleties of this in real-world scenarios, than in the hypothetical scenarios laid out in e-learning.

On.Board allows mentors to feedback on observations and workplace shadowing logged on the platform. Mentors can pick up on and address behaviour that isn’t in line with current anti-discrimination practices. They can also praise and so encourage behaviour that is respectful and inclusive.

3) Prompting self-reflection

On.Board prevents carers from slipping into a tickbox frame of mind when completing their equality and diversity training, by using customised self-reflection forms to prompt them to reflect on what they’ve learnt and how they’ve applied it to their work.

Make sure your carers grasp the value of equality and diversity. Make sure they deliver on the promise to uphold it in their daily work with service users. Get on board with On.Board. Start by requesting your free demo here.

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