Our aim is to transform sales and service effectiveness – through skills development, performance coaching and training.
We achieve this by challenging organisations, managers and employees to be the best they can be, to do things differently and to change behaviours to improve performance.
We work with our clients to transform their sales and service – whether transactional or consultative - by changing not just the “what” they do, but also the “how” they do it.
Our programmes deliver tangible results, generating sales and service improvements between 20% and 50%.
We focus on making the change we create sustainable within the business, placing the control to retain the learning and new practices into the hands of the senior executives, managers and supervisors.
What we do and how we do it
We design bespoke training and development programmes that bring together all the necessary components to deliver the results you require:
- Skills training for telephone, face-to-face and web based sales and customer service teams and management
- Integration of workplace coaching to ensure the learning is embedded and delivers results
- Enablement of internal training teams and managers
- Motivated and engaged teams, with greater staff retention
- Evaluation and monitoring of sustainable performance
Where we do it
We support organisations around the world. We have offices in multiple continents and trainers in the majority of countries.
We have experience of working across a wide range of sectors, including:
- Financial services, banking and insurance
- Postal services
- Telecoms and IT
- Travel, Transport & Tourism