What we do
Improving sales and customer service performance around the world.
We have over 30 years experience of rolling out sales and customer service performance improvement programmes in a variety of languages across the world. Our 200 trainers are highly experienced at delivering customised programmes, designed to achieve a lasting, measurable impact. Over the years, we have helped our customers achieve some impressive results, for example:-
- Significant sales revenue uplift - we have seen increases of 50%-200%
- An average order value growth of 36%
- 47% increase in customer retention
- Improvement in Net Promoter Score by 11%
- A 39% reduction in employee attrition
Customised programmes for sales and customer services teams
All our programmes will be tailored to your needs. We will take the time to get to know you, your business and your long-term goals. Only then we will develop a programme that is designed to improve the performance of your sales and customer services teams and deliver a measurable return on investment. We also give you the opportunity to choose from over 200 of our expert trainers, who will deliver the programme that we work with you to develop. As well as trainers, you will have an experienced Account Manager who will be your single point of contact, dedicated to meeting your needs.
Tried and tested solutions
We know our programmes work. Our approach is designed to change behaviour - aiming to achieve a long-term, positive impact on your business. Key performance indicators will be monitored before, during and after the programme, giving you and the executive management team objective measures of success.
Delivered in the language of your choice
Frequently, our more international customers require programmes to be rolled out in a variety of countries and languages. Whether it is Spanish or Mandarin, Hungarian or French – we can help.
As well as coaching teams to drive performance, we continuously strive for success and ways to improve our services. We have always had an active interest in the way in which learning and technologies have influenced the industries in which we work and how learning has evolved. It is for this reason that we have developed a digital learning platform that provides a solution to the needs of sales and customer service teams. This performance solution tool transforms social learning into a performance improvement ‘lifestyle’.
Over the years, we have been privileged to work with some very exciting, large and growing businesses across a range of sectors – IT and telecommunications, financial services, retail and automotive to name just a few. This broad international experience helps us provide you with effective solutions that really work and deliver results that count.
Why not take a look at some our case studies to see how we have helped other businesses improve their sales and customer services functions.
If you would like to talk about developing customised training or coaching programmes to improve the performance of you sales and customer services teams, please do get in touch by email or by calling +44 208 755 5380.