Retail Sales Training
Frontline retail teams are key to performance and delivering the expected brand experience. And whilst employees might feel uncomfortable with what they regard as “selling”, many are very happy to talk to customers, understand their needs and suggest solutions.
Key skills for retail staff
Your frontline staff need the skills to: -
- Project the right image
- Open and maintain a conversation, with confidence
- Discover customer needs
- Match customer needs with potentially relevant products or services
- Structure and control conversations to reach a successful outcome
Customised training for your retail staff
Every business is different. Our tailored programmes consider the situation today and your long-term ambitions. We will look at current behaviour and attitudes of your retail teams and then develop a programme to achieve the desired behaviours that will deliver real, lasting improvements in performance for your organisation.
Prosell has been developing training and coaching programmes for businesses around the world for nearly 30 years. During this time, we have worked with numerous retail clients, generating real returns on investment. Why not take a look at some of our case studies to get a flavour of how we have worked with a wide variety of retail clients?
If you would like to discuss improving the selling skills and performance of your retail sales teams, please do get in touch by calling +44 208 755 5380.