Customer Service in Retail
Are your retail teams confident in their conversational sales skills and ability to turn a conversation into a sales opportunity?
Challenges facing frontline retail staff
In today’s omni-channel retailing world, bricks and mortar stores continue to play an important role in delivering the brand promise and customer experience. Consistency is key, whether a customer visits the physical outlet or the website. Your employees at the sharp end need to be able to: -
Project the desired image
Open and maintain conversations, using appropriate vocabulary
Know how to turn a conversation into a selling opportunity
Customised training and coaching programmes to improve performance
We aim to deliver tailored programmes that generate a lasting impact against key performance indicators agreed before the start of an initiative. To improve the performance of frontline employees, typically we might focus on: -
- Rapport and body language
- Managing difficult conversations
- Effective complaint handling
- Conversational sales training
Tried and tested solutions
For over 30 years, we have been working with retail organisations across a broad range of sectors to train and coach their staff. Why not take a look at some of our case studies to see how we have helped generate measurable improvements in performance: -
If you would like to discuss improving the customer service and sales skills of your frontline staff, please do get in touch by calling +44 208 755 5380.