My managers getting more from their teams
The frontline manager is ideally placed to develop the skills and performance of their teams.
So how can this be done effectively, with minimum disruption to business?
- Work with your managers in the workplace to develop their coaching and leadership skills sets – do not rely on workshops, because change occurs through feedback and practice in the workplace
- It really is “the doing” not “the knowing” when it comes to coaching
- Make sure your managers and trainers understand the difference between which tasks a team member needs to carry out, but more importantly the way they should be carrying out the task – “the qualquan mix”
- Ensure the trainers and managers are confident and skilled enough to “positively challenge” as well as praise and support their team members as appropriate – after all, having awkward conversations is part and parcel of high performance
- Measure and share performance results as well as skill and commitment levels
- Don’t just focus and praise people for top line results but also recognise effort and skills