How employee engagement drives profit
Positioning the sales and service-profit chain
Download our whitepaper “How employee engagement drives profit” to better understand the "Service-Profit Chain" concept as well as the relationship between engaged employees, customer satisfaction and superior profits.
This white paper discusses:
- The issues and challenges surrounding employee engagement and discretionary effort
- Best practices for achieving employee satisfaction
- The studies behind the Service-Profit Chain
- Prosell’s adapted Employee Customer Profit Chain