Customer Services Coaching
Equip your customer services managers and supervisory staff with the skills to coach and develop their direct reports. Good workplace coaching can lead to increased employee engagement, lower turnover, improved customer experience and increased customer satisfaction.
The challenges facing customer services managers
In today’s busy service environment, frontline managers and supervisors require a broad skillset to achieve their targets. When questioned, they often respond that they: -
- Feel ill-equipped to effectively manage their teams
- Struggle with retaining and developing high fliers effectively
- Lack coaching skills
So how to improve customer service performance?
Why not talk to us about developing a customised coaching programme to develop your customer services managers and supervisory staff? Whilst we always tailor our approach to your unique requirements, our programme would develop the coaching skills of your frontline managers so they can: -
- Get agreement from each individual about what is expected and the standards the employee needs to obtain
- Identify and overcome the behavioural and attitudinal blocks to performance
- Bridge skills and knowledge gaps
- Learn and practise effective workplace coaching
Embed performance improvement
Our Procoach® programme is a practical workplace coaching programme that focuses on enabling your managers to become effective performance coaches using specific coaching skills to deliver great results and ongoing growth for your business. As part of our Procoach® programme, we will have three individual feedback sessions with these frontline managers over a period of three months to ensure that they are confident in using their new skills and that coaching is embedded in the culture of the organisation.
If you would like to discuss developing the coaching skills of your customer services managers, please do get in touch by calling +44 208 755 5380.