“In terms of cultural change, this has been massive over the last 18 months. This has been achieved through a number of key initiatives and strategic changes on what and how we sell. The implementation of Prosell was a key driver in terms of driving the cultural change to become more results focused and sales driven as people are bought into our vision and feel valued in terms of the coaching and development they know receive.
Performance has improved 500%, (ROI 4:1). The Prosell model was certainly a crucial element amongst a number of changes implemented over last 18 months. In terms of staff feedback, we have moved from 63% of staff feeling valued and supported by direct manager to 100% (over last 5 quarter surveys).”
Sarah McMann, Sales Director, GE Money