BT Global Services

“We conducted a formal ROI report into the Sales Managers Development Programme that Prosell delivered for us. This was a programme designed to build coaching competency in first line sale managers.

We found that the ROI was in excess of 200%. This report was audited by the ROI Institute.

In terms of business impact, I should say that with the SMDP coaching programme, we achieved a drop in voluntary attrition from approximately 19% to below 12%.  In the sales field this is very significant.”

David Vachell, Learning and Development Manager, BT Global Services