Call Centre Sales Training

Your contact centres can be key to delivering the desired customer experience and developing customer satisfaction and loyalty. And in today’s competitive world, busy call centres face many challenges, with agents requiring the skills to: -

• Connect with callers from the outset
• Ensure a high quality customer experience without extending call time
• Know when it is appropriate to upsell and cross sell
• Know how to overcome objections and close the sale effectively
• Retain customers and develop loyalty

Customised training and coaching
At Prosell, we do not provide off-the-shelf packages, but rather develop programmes based on the individual needs of each business. In call centres, typically we could help you with: -

• Outbound telesales
• Inbound telesales
• Managing customer relationships
• Telephone account development
• Consultative selling
• Conversational selling
• Customer retention
• Coaching skills for sales managers and frontline supervisors

Tried and tested solutions
Prosell has nearly 30 years of experience of delivering training and coaching programmes that generate a measurable, long-term impact on performance. Why not take a look at our case studies to see how we have helped other organisations in a range of business sectors across the world?

If you would like to discuss improving the performance of your call centres, please do get in touch by email or by telephoning  +44 208 755 5380.