Customer Service training
Learning & Development
Around the World
Thursday 2 March 2017
Delivering a personalised customer experience in today’s digital world is a challenge. In this blog, Mark BW McDermott considers how to help your frontline teams have memorable interactions with your customers.
Monday 23 January 2017
Goals are a great way to focus your business and to promote change. In this blog Mark McDermott considers how to set your goals to maximise the chance of success.
Tuesday 20 December 2016
As 2016 draws to a close, Mark BW McDermott reflects on the dramatic changes of the last 12 months. Teams are likely to feel insecure. How can businesses help?
Tuesday 22 November 2016
Sometimes, to put things right, all customers want is an admission of an error. A simple “sorry” from frontline teams can do much for customer loyalty.
When performance matters
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