Improve the performance of your sales and customer service teams through effective training and coaching
We’re an international company dedicated to improving the performance of your sales and customer service teams. We do this by creating customised classroom training and coaching programmes, workplace learning and the latest mobile learning technology. We have 30+ years of experience, over 200 consultants and multiple market experience. We deliver programmes internationally, in local languages, to help our customers achieve measurable improvements in results.
Improve Sales Team DevelopmentMore info
Increase Customer SatisfactionMore info
How well are you handling customer complaints?
To Push or to Pull - which approach is best?
What can frontline teams learn from a Wimbledon Champ?
Tuesday 5 July 2016
Monday 27 June 2016
Tuesday 14 June 2016
Monday 6 June 2016
Tuesday 19 April 2016
Monday 11 April 2016
Sales training that boosts performance
Sales and service are cornerstones of every business – when they’re great, they truly set you apart from the rest.
Our business is transforming sales and customer service effectiveness, by helping your frontline teams and managers to learn the skills they need to achieve their potential.
Learning that drives growth
We aim to give you a tangible, long-term return on investment. Our clients have seen some great results:
- 11% improvement in NPS
- 47% increase in customer retention
- 36% growth in average order value
- 50% - 200% increase in sales revenue
Development that changes behaviour
You might call what we do training. We prefer to call it learning and development.
What makes us different is that we go beyond classroom training, incorporating performance coaching and mobile learning to create a programme tailored to your business needs.